Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, profile photo, date of birth, and preferences
• User-Generated Content: Reviews, ratings, photos, audio recordings, comments, and other content you submit
• Communication Data: Messages you send through the Services or to our support team
• Payment Information: Billing details, payment card information (processed securely by third-party payment processors)
• Survey and Feedback: Responses to surveys, questionnaires, or feedback forms

1.2 Information Collected Automatically

When you use the Services, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Location Data: GPS coordinates, Wi-Fi access points, cell tower IDs (with your permission)
• Usage Data: Pages viewed, features used, search queries, time spent, click patterns, and interaction with content
• Log Data: IP address, browser type, access times, referring URLs, error logs
• Cookies and Similar Technologies: Information stored via cookies, web beacons, and similar tracking technologies

1.3 Information From Third Parties

We may receive information from:

• Social Media: Profile information when you sign in via Apple, Google, Facebook, or other third-party services
• Partners and Service Providers: Attraction operators, tour providers, analytics services, and marketing partners
• Publicly Available Sources: Information from public databases or social media platforms

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Provide and Improve Services

• Operate, maintain, and deliver the Services
• Personalize your experience and provide recommendations
• Develop new features and improve existing functionality
• Analyze usage patterns and optimize performance

2.2 Communication

• Send service-related notifications and updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent where required)
• Conduct surveys and gather feedback

2.3 Safety and Security

• Verify your identity and prevent fraud
• Protect against unauthorized access and abuse
• Enforce our Terms & Conditions and other policies
• Comply with legal obligations and respond to legal requests

2.4 Advertising and Marketing

• Display personalized advertisements (with your consent where required)
• Measure advertising effectiveness
• Conduct marketing campaigns and promotions

2.5 Research and Analytics

• Conduct statistical analysis and research
• Generate anonymized and aggregated data
• Understand user behavior and preferences

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We share information when you explicitly consent or direct us to do so.

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud hosting and storage providers
• Payment processors
• Analytics and data analysis services
• Customer support tools
• Marketing and advertising platforms
• Email and communication services

3.3 Business Partners

We may share information with attraction operators, tour providers, and other partners to fulfill services you request.

3.4 Public Content

Reviews, ratings, photos, and other user-generated content you post may be visible to other users and the public.

3.5 Legal Compliance

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms & Conditions
• Protect our rights, property, or safety
• Prevent fraud or security threats

3.6 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.

3.7 Aggregated Data

We may share anonymized, aggregated, or de-identified data that cannot reasonably identify you.

4. Your Rights and Choices

4.1 Access and Portability

You can request access to your personal data and receive a copy in a portable format.

4.2 Correction and Update

You can update your account information through the app settings or by contacting us.

4.3 Deletion

You can request deletion of your account and personal data. Some information may be retained as required by law or for legitimate business purposes.

4.4 Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking "unsubscribe" in marketing emails
• Adjusting notification settings in the app
• Contacting us directly

4.5 Location Data

You can control location permissions through your device settings.

4.6 Cookies and Tracking

You can manage cookies through your browser settings. Note that disabling cookies may affect functionality.

4.7 Do Not Track

We currently do not respond to Do Not Track (DNT) signals, as there is no standard interpretation of DNT signals.

5. Data Retention

We retain your information for as long as necessary to:

• Provide the Services and fulfill the purposes described in this Privacy Policy
• Comply with legal obligations (e.g., tax, accounting, audit requirements)
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When information is no longer needed, we will securely delete or anonymize it. Publicly posted content (reviews, photos) may remain visible even after account deletion unless you request removal.

6. Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you use the Services at your own risk.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United Arab Emirates and other jurisdictions where we or our service providers operate. These countries may have different data protection laws than your country.

We implement appropriate safeguards (e.g., standard contractual clauses, adequacy decisions) to protect your information during international transfers in accordance with applicable law.

8. Children's Privacy

The Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Third-Party Services

The Services may contain links to or integrate with third-party websites, apps, and services (e.g., social media, maps, payment processors, analytics providers). This Privacy Policy does not apply to third-party services.

We encourage you to review the privacy policies of any third-party services you use. We are not responsible for the privacy practices of third parties.

Third-Party Analytics and Advertising

We may use third-party analytics and advertising services, including:

• Google Analytics: Analyzes how users interact with the Services
• Facebook Pixel: Tracks conversions and delivers targeted ads
• Other advertising networks: Display personalized advertisements

These services may use cookies and similar technologies to collect information about your activities. Refer to their privacy policies for more details.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by:

• Posting a notice in the app
• Sending an email to your registered address
• Updating the "Effective Date" at the top of this policy

Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: